AFTER THE ELAZIG EARTHQUAKE, TORA CALL CENTER DID NOT LEAVE THE STATIONS IN THE REGION ALONE
After the 6.8 magnitude earthquake in Elazig on Friday 24.01.2020 at 20:55, the “Earthquake”, which is on our agenda, reminded us again how we should live with earthquakes and that it is a fact that we should never forget.
After the earthquake in Elazig, the Station Natural Disaster Support Desk was established immediately and the stations in the region started to be scanned with our Call Center, which provides 24/7 service.
After the earthquake that occurred at 20:55, additional personnel were added to the call center and the number was increased to 7 personnel as of 22:00. 2 Project managers also supported the team remotely.
As of 21:15, Whatsapp groups with Main Distribution Engineering Managers, Engineers and HSSE Managers were established and information was provided about the current status of the Stations in the regions.
A total of
stations were contacted in Elazığ, Malatya and Diyarbakır.
First of all, on-line alarm controls of fuel lines, tanks and basement gas detector systems were provided by means of 302 IoT equipment installed by Tora at the stations, and remote tests were initiated and the Call Center checked whether the fuel systems were intact.
As a result of the tests and controls, 28 stations that required field intervention were provided with on-site service throughout the night and necessary inspections were carried out.
The earthquake management process continued until 18:00 on Sunday, 26.01.2020, and the latest situation assessments were reported to the main distribution authorities.
Torah will continue to serve the stations with the same motivation in case of natural disasters that may occur in the future.
In case of 24/7 emergency, all stations can call our call center and get free technical support.
Our communication channels;
Tora Whatsapp : 0 533 386 79 51
Torah Support Line : 0 850 222 87 22
Tora Support Mail : email@example.com